Privacy Policy

At animehook.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

1. Contact Information

If you have questions, require more information about our privacy practices, or would like to make a complaint, please contact us by email at:

2. Collection of Personal Information

When you visit the Site or place an order, we collect certain information necessary to process your purchases and provide a seamless shopping experience. In this Privacy Policy, “Personal Information” refers to any information that identifies or can be used to contact an individual.

Information We Collect:

  • Order & Contact Data: Your name, billing address, shipping address, email address, phone number, and items purchased.

  • Device & Usage Data: IP address, browser type, time zone, cookies, and interactions with our website (pages viewed, products searched).

3. Minors & Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at animehook.com@gmail.com to request deletion.

4. How We Use Your Personal Information

We use your Personal Information to fulfill our services to you, which includes:

  • Processing and fulfilling your orders.

  • Arranging for shipping and providing order tracking updates.

  • Processing payments and preventing fraudulent transactions.

  • Communicating with you regarding customer support requests or promotional offers.

5. Third-Party Service Providers

We share your Personal Information with trusted third-party service providers to help us operate our store and process your orders:

  • E-Commerce Platform (WooCommerce): Our online store runs on WooCommerce. WooCommerce powers our order processing and storefront interactions.

  • Payment Processing (PingPong): We process online payments securely through PingPong (PingPong Checkout). We do not store or capture your full credit card details on our servers; all payment data is processed and encrypted directly by PingPong in compliance with PCI-DSS standards.

  • Shipping & Delivery Partners: To deliver your purchases, we share relevant shipping details (name, delivery address, and phone number) with our shipping carriers, including:

    • USPS (United States Postal Service)

    • Royal Mail

  • Analytics & Functional Tools: We may use analytics tools (such as Google Analytics) to help us understand how customers interact with our website.

6. Cookies & Tracking Technologies

We use cookies to optimize your browsing experience on our website. Cookies allow us to:

  • Remember items added to your shopping cart.

  • Keep track of your preferences and region settings.

  • Analyze overall website performance and traffic patterns.

You can choose to disable cookies through your browser settings, though doing so may affect certain features or functionality of our online store.

7. Data Protection & Security

We take reasonable technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. All checkout transactions are secured using standard SSL encryption.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal/regulatory requirements. Any updates will be posted on this page with an updated “Effective Date”.